JJGames.com Order Policies

7 day refund policy on all items

  • We offer refunds of the items value if they are returned within 7 days after the item is delivered. Customer Pays shipping but there is no Restocking fees.
  • The Method of refunds is through the same way the order was placed.
  • On New or Sealed Items, the item must be returned unopened with its original seals. Opened items that were purchased new won't be elegible for a return.

Defective Orders

  • We offer full refunds or replacements on all items that are defective, you must notify us within 7 days of the item arrival.
  • We provide a prepaid label for the defective items to be shipped back.
  • All items are tested and checked before they are shipped out to our customers

Broken/Damaged/Stolen Orders

  • We are not responsible if the item is stolen from your box, porch, doorstep.
  • We are not responsible if the USPS breaks or damages your order, however we will provide any assistance with any claims you want to file with the USPS.
  • Free shipping items do not include insurance.